Customer Service vs Customer Experience
Customer Experience is probably the single most misunderstood phrase in popular use in business today. Many people incorrectly think it’s simply the latest way of describing, or re-badging, Customer...
View ArticleIs the Customer always right?
When you contemplate the range and consequences of this apparently simple question, invariably the old adage of, “You can’t please all the people all the time” pops into one’s mind. A good business is...
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